Privacy Policy

Depending on how you interact with Through & Forward, you may provide information such as:

• your name;
• email address;
• telephone number;
• scheduling and appointment information;
• answers you provide when scheduling a conversation;
• messages or other communications you send;
• information you voluntarily share in connection with coaching services; and
• payment or transaction information when purchasing services.

Please do not submit emergency requests through this website, scheduling forms or email.

The website and the services used to operate it may automatically collect limited technical information such as browser type, device information, IP address, pages visited, referring pages and similar website-usage information.

Cookies or similar technologies may also be used by the website or third-party services necessary to operate it.

Information may be used to:

• respond to inquiries;
• schedule and manage conversations and coaching sessions;
• communicate about appointments or services;
• provide coaching services;
• process payments;
• maintain appropriate business and client records;
• operate, secure and improve the website and services;
• comply with legal obligations; and
• protect the rights, safety and security of Through & Forward, its clients or others.

Through & Forward does not sell your personal information.

Through & Forward currently uses TidyCal to schedule conversations and appointments.

When you schedule through TidyCal, information you provide through the booking process is processed using TidyCal's systems and is also made available to Through & Forward for purposes of managing the appointment.

Your use of TidyCal is also subject to TidyCal's own privacy practices and terms.

Through & Forward may use service providers for functions such as website hosting, email, scheduling, video meetings, payment processing, data storage or other business operations.

These providers may process information as necessary to provide their services.

Through & Forward does not control the independent privacy practices of third-party providers, and you should review their policies when appropriate.

Coaching conversations may involve sensitive and personal subjects.

Through & Forward treats information shared within the coaching relationship with care and discretion. However, life coaching is not psychotherapy or another licensed health-care service, and communications with a coach should not be assumed to carry the same legal privilege or statutory confidentiality protections that may apply to communications with certain licensed professionals.

Additional confidentiality terms and limitations applicable to paying coaching clients are addressed in the coaching agreement.

Through & Forward does not sell personal information.

Information may be disclosed when reasonably necessary:

• to service providers assisting in the operation of the business;
• when you request or authorize the disclosure;
• to comply with applicable law, legal process or a lawful government request;
• to protect the rights, property or safety of Through & Forward, a client or another person; or
• in connection with a sale, transfer or restructuring of the business, subject to applicable law.

Reasonable administrative and technical measures are used to protect personal information.

No internet transmission, email system, website or electronic storage system can be guaranteed to be completely secure. You should therefore use appropriate judgment when deciding what information to send electronically.

Information is retained only for as long as reasonably necessary for the purpose for which it was collected, to maintain appropriate business records, resolve disputes, comply with legal obligations and protect legitimate business interests.

You may contact Through & Forward to request that personal information you have directly provided be corrected or deleted, subject to information that may reasonably or legally need to be retained.

Information processed independently by a third-party service may also be subject to that provider's procedures and policies.

Through & Forward's coaching services and this website are intended for adults age 18 and older.

Through & Forward does not knowingly solicit personal information from children under 18 through this website.

This Privacy Policy may be updated as the website, services or technology used by Through & Forward change.

The current version and revision date will be posted on this page.

Questions or requests concerning this Privacy Policy or personal information may be submitted through the contact information provided on this website.