Terms & Disclaimer

Through & Forward provides professional life coaching.

Life coaching is not psychotherapy, counseling, psychological treatment, psychiatric care, medical care or any other licensed health-care service. Jay Radford is not acting as a psychologist, psychotherapist, licensed counselor, psychiatrist, physician or other licensed mental-health or medical provider.

Coaching may involve conversations about relationships, work, sexuality, money, family, trauma or past experiences, emotions, identity, aging, life transitions and other personal subjects. Discussing these subjects within coaching does not constitute diagnosis or treatment of a mental-health condition.

Through & Forward does not diagnose, prevent, treat or cure mental-health disorders, medical conditions or other health conditions.

Information and coaching provided by Through & Forward should not be used as a substitute for care from an appropriately qualified medical, mental-health, legal, financial or other licensed professional.

If Jay believes that an issue or situation is outside the appropriate scope of coaching, he may recommend that you seek assistance from another qualified professional. Through & Forward may also decline or discontinue a coaching relationship when appropriate.

You remain responsible for deciding whether to obtain professional medical, mental-health or other care.

Through & Forward is not a crisis service and does not provide emergency or 24-hour support.

Do not use the website, scheduling system, email, text messaging or coaching communications to seek emergency assistance.

If you or someone else is in immediate danger or requires immediate medical attention, call 911 or your local emergency service.

If you are in the United States and experiencing emotional distress or a mental-health crisis, you can call or text 988 to reach the 988 Suicide & Crisis Lifeline.

The purpose of coaching is to support conversation, reflection, exploration and decision-making.

Jay may ask questions, challenge assumptions, share observations or perspectives, discuss his own relevant experiences, or help you explore possible choices. These conversations should not be interpreted as instructions regarding what you must do.

You remain solely responsible for your decisions, actions, relationships, finances, career, health and other aspects of your life.

Every person and coaching relationship is different.

Through & Forward does not promise or guarantee any particular personal, professional, financial, relationship, health or other outcome from coaching.

Testimonials, examples or descriptions of experiences, if used on this website, do not guarantee that another person will have the same experience or result.

The content on this website is provided for general informational and educational purposes and to explain the philosophy and services of Through & Forward.

Nothing on this website creates a coaching relationship between you and Jay Radford.

A coaching relationship begins only after the applicable coaching agreement has been accepted and any required payment or onboarding requirements have been completed.

A complimentary Let's Talk conversation is intended to allow you and Jay to meet, discuss what brought you to Through & Forward and determine whether working together may be a good mutual fit.

A Let's Talk conversation does not create an ongoing coaching relationship and is not psychotherapy, counseling, medical care or crisis support.

Either you or Jay may decide not to continue after that conversation.

Jay treats coaching conversations and personal information shared with him with care and discretion.

However, coaching should not be assumed to carry the same legally protected confidentiality or privilege that may apply to communications with certain licensed health-care providers, attorneys or other professionals.

The terms governing confidentiality, its limitations, recordkeeping and communications for paying coaching clients are described more fully in the applicable coaching agreement.

Through & Forward may use third-party services for scheduling, video meetings, payments, email, website hosting or other business functions.

Those services may collect or process information according to their own terms and privacy policies. Through & Forward is not responsible for the independent privacy or security practices of third-party services.

This website may contain links to websites or resources operated by other organizations. Those links are provided for convenience or informational purposes and do not necessarily constitute an endorsement.

Through & Forward is not responsible for the content, availability, accuracy, privacy practices or services of third-party websites.

Unless otherwise stated, the written content, branding and original materials appearing on this website are owned by Through & Forward and may not be reproduced, republished or commercially distributed without permission.

These Terms & Disclaimer may be updated as Through & Forward's services, technology or business practices change.

The current version and revision date will be posted on this page.

Questions about these terms or Through & Forward may be submitted through the contact information provided on this website.